Checking for recalls

When you have your assets in EyA, recall alerts are delivered to your desktop and phone immediately

Faulty products can kill you, but now with EyA, linked assets receive recalls notices to warn you

Manufacturers are continuously recalling products, whether it be food, medicine or goods and vehicles. When a product leaves their supply chain, it is very hard for them to be able to efficiently recall, as they usually do not know exactly where the products are. With EyA, manufacturers can recall whole batches of products and goods with a simple identification match.

No more having to rely on notices in stores or on the web, alerts are directed to you

Participating manufacturers are able to very quickly recall products on a global basis, without knowing who or when a person purchased them. In fact, they do not know anything about the end user, but instead EyA finds the products they are recalling and sends the alert straight to the owner.

Your “My Assets” application will alert you within seconds of the original alert being actioned by the manufacturer. From this you will be able to see the message including what action your should take and the product affected by the recall.

From your message inbox, you can reply to the recall alert and request information

Recalls can be daunting and often quite scary, so when you read the notification message, you can reply to the originator and request more information, or where to return a product to. Once you know exactly what to do, you can carry out the recall request and receive a fix, replacement or any other service from the manufacturer or supplier.

Interacting with the recall moves along the same type of path as selling a product. If a replacement is provided, your new product takes place of your old one in “My Assets”, or a service record is added to the product in your asset database. The whole process is considered a transaction which completes when all parties complete the process, the transaction is completed.